Kasheva Hair and Skin Shipping Policy
Shipping Policy Thank you for shopping with Kasheva Hair and Skin. Please review our shipping policy to understand the costs, delivery times, and terms associated with your order: After placing your orders you will receive a tracking number from the courier company. Shipping Rates: For orders weighing 0-5kg: R105 For orders weighing 6-15kg: R180 For orders weighing 16-25kg: R230 Additional Charges: We do not impose regional surcharges; however, if your parcel requires a dedicated special trip for delivery, additional charges may apply. These charges will be communicated to you before dispatch. Examples of special delivery areas include: mines, power station's, remote areas, plots, farms, military bases, game lodges, ports/harbour's, consulates, redzones. Delivery Times: Standard delivery takes between: Cape Town, Johannesburg and other main centers 2-3 working days, Outlying areas, up to 5 working days. While we strive to ensure timely delivery, we are not responsible for any delays caused by the courier service. We will make every effort to address and resolve any delivery issues that arise. Order Processing: Orders are processed within 1-2 business days. During peak periods, processing times may vary. You will receive a notification with tracking information once your order has been dispatched. Delivery Issues: If there are any issues with your delivery, please contact us immediately. We will work to resolve the issue as swiftly as possible. However, please note that we cannot be held responsible for delays or issues caused by the courier service. Address Accuracy: It is your responsibility to provide accurate and complete delivery information. Kasheva Hair and Skin is not responsible for delays or additional charges resulting from incorrect or incomplete address details. Contact Us: For any shipping-related inquiries, please contact us at kasheva@kashevahairandskin.com with your order number and details of your concern. Thank you for choosing Kasheva Hair and Skin. We appreciate your understanding and cooperation regarding our shipping policy.
Return and Refund Policy
Return and Refund Policy. Our refund policy is as follows. Skincare, and Household Products: Due to hygiene and safety regulations, we do not accept returns or offer refunds for opened or used products unless the product is defective. For health and hygiene reasons, we do not accept returns or exchanges on hair accessories. Since these items come into direct contact with hair and skin, returning them poses a potential risk of contamination. To ensure the safety and well-being of all our customers, we kindly ask that you choose your hair accessories carefully before completing your purchase. Spices: Due to health and safety concerns, we do not accept returns or offer refunds for spices unless they are defective or damaged on arrival. For all returns, please contact us at kashevahairandskin.com with proof of purchase. It is essential to send a picture of the defective product and details of the issue within 24 hours of receiving it. Shipping fees for returns are non-refundable unless the return is due to an error on our part. We will respond promptly to assist you.